This is just a quick post to warn you if you are thinking about getting the Scottish Power Home Comfort service.
I have just had an absolutely awful time with them. So much so that they have been awarded the Naughty Step Award for December.
What has annoyed me the most and what will happen to you if you ever have to deal with them.
Is they are quite happy to lie to you, take your money without providing a service and keep you waiting on the phone forever.
All I can say is don’t use them. Don’t even consider them. Because if you do and things go wrong, forget about them sorting it out for you.
Take up Scottish Power Home Comfort and this could happen to you
As an example this is what happened to me.
I contacted them about a problem with my radiator this Wednesday morning. Getting no satisfaction from the call centre person I asked to speak to his supervisor.
He told me he couldn’t give me his name or let me speak to him.
Rather than continue arguing I asked to be put through to the complaints department.
The lady I was put through to sounded professional and apologetic. She calmed me down with the promise that come what may she would call me back by 3pm at the latest.
3pm came and went. No call, nothing. It’s now Friday and they have made no attempt to resolve the problem.
Home Comfort team treated other people worse than me
So I took to the Internet to see if I was just unlucky.
That’s when I found out, Scottish Power Home Comfort have been treating their customers badly for years.
Do a Google search for Scottish Power Home Comfort complaints and you will be shocked at the stories.
One of the reviews that caught my eye was the one on the Which site, here’s a link to it.
You could also read what the Scottish newspaper, Daily Record, had to say about them, here’s that link also.
But to read the worse stories and what perfectly sums up how they treat customers go to the Consumer Action Group forum.
The forum has cases from 2011 and the last case of the old couple in November 2013 is terrible. Read about it all here.
So without question, Scottish Power Home Comfort deserves to be December’s Naught Step Award winners.
Have you ever had to deal with them? What was your experience like? Leave a comment below.