Just to show it’s not only big companies who can give you terrible service. What a terrible time I’ve had with a cowboy roofing Company called Phoenix Construction Solutions.
Rather than go into too much detail about the whole sorry tale of broken promises, poor workmanship and outright lies.
I just want to warn people if they have any roofing jobs to avoid this Company completely.
I came across these cowboys via the Rated People site and they had good reviews so I got them to replace a flat roof and replace the main roof tiles.
That was easily one of the worst decision I’ve ever made in my life. I’ve now got a leaking flat roof and main roof and this is all due to the poor workmanship of Phoenix Construction.
The NFRC haven’t been able to help so far
Luckily or so I thought they are members of the National Federation of Roofing Contractors. The Federation say that if you have a problem with one of their members they will help to sort it out.
Unfortunately for me after nearly 4 weeks of waiting for them to do something I’ve now been told there’s nothing they can do as the owner of Phoenix Construction, Paul Kelly, is ill.
They did however say I could use another one of their members to complete the job but at my own expense.
So there you have it. The cowboys win again and there doesn’t seem to be much I can do about it apart from letting you guys know.
Therefore Phoenix Construction Solutions win the Naughty Step award for cowboy roofers of the year.
Thanks for your time
{ 2 comments… read them below or add one }
Hi Lizzie
Like you’ve done I tried everything to contact them with no joy. The only thing I can suggest is to contact the NFRC as they maybe able to advise what to do about the fee.
Sorry I can’t be of more help.
Hi,
We had our roof replaced by this company back in September 2011 and were extremely happy with the job done at the time. However we now have learned that there is a problem with payment of the Building Notice fee which we’re now being chased for. Neither of their phone numbers seem to work any more so I wondered if you happen to have a working one for them? Sorry if this is a bit of a cheeky request but I’m desperate to get hold of them and don’t know any other way! Thanks very much